Online Reputation Management
Your online reputation is crucial to building a loyal customer base. When a customer hears about your business they will find your business & all of your listing pages on Google, Bing, DuckDuckGo. You need to make sure your reputation is stellar, reviews being replied to and ratings are high.
Purchase decisions are made Online
Research shows 97% of consumers looked online for local businesses in 2017, while 87% of those surveyed also trusted what they read online just as much as a personal recommendation. Digital Word Of Mouth is taking over and your customers are likely to look at your profiles on review & rating sites before they purchase.
WhAT DO WE DO
We partner with world class software providers to combine your online presence into a dynamic data-fuelled dashboard. After working through a few replies with you, we build a framework to reply to all reviews which show the customer that you are listening. Customers also get an email when you reply to those reviews which work together to make your profile appear more popular to the listing profiles algorithm.
WEEKLY HIGHLIGHTS, MONTHLY REPORTS
We prepare weekly highlights for the business which can be shared with staff & management to better service your customers. Monthly reports will be full of data to help you see what profiles your customers are finding you through and how positive your reviews & ratings are.